Returns Authorization Form
Returns & Refunds
Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt.
Subject to the following conditions:
– Item(s) are returned carriage paid.
Returns will be processed within 1 working day of the order being received back and refunds can take between 1-3 working days depending on payment method to return into the account.
If a suspected faulty item has been returned, and is not faulty in any way then we will deduct the cost of the out going postage from the refund amount. If an item is suspected to be faulty, it will need to be returned to base for inspection and/or testing at our cost, then a full refund or replacement will be processed at the customers wish.
Note: Please do not return any items without being provided with a returns number, items may not be received by the correct department and sent back to sender. A member of staff will contact you with a returns number ASAP.