Returns Authorization Form
Returns & Refunds
Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt.
Subject to the following conditions:
– Item(s) are returned carriage paid.
Returns will be processed within 1 working day of the order being received back and refunds can take between 1-3 working days depending on payment method to return into the account.
If a suspected faulty item has been returned, and is not faulty in any way then we will deduct the cost of the out going postage from the refund amount. If an item is suspected to be faulty, it will need to be returned to base for inspection and/or testing at our cost, then a full refund or replacement will be processed at the customers wish.
If you would like to exchange an item, please enter the details of the item you would like to exchange for below in the form and purchase the desired shipping method which you would like us to send the exchange item via by CLICKING THIS LINK. (For large and heavy items over 2KG, you will be required to purchase the FedEx shipping method. Once we have received your return and it has been processed, we will dispatch the exchange item (subject to stock availability).
Note: Please do not return any items without being provided with a returns number, items may not be received by the correct department and sent back to sender. A member of staff will contact you with a returns number ASAP.